We accept returns/exchanges up to 7 days from the purchase date.
Your returned item must be unused and in the same condition that you received it. It must also be in its original packaging and/or with the tags still attached.
Items that are non-returnable:
* Gift cards
* Beds, Bowls
* Apparel (collars, harnesses, jackets, boots, etc.)
* Raw food
* SPECIAL ORDERS / Ocu-Glo
To complete your return, we require a receipt or proof of purchase.
Items will be inspected before your refund is processed. A credit will automatically be applied to your credit card or original method of payment.
Shipped Item will be refunded minus the shipping costs.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Special Orders & Ocu-Glo
Unfortunately special ordered items cannot be returned/ refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and bring your item to: 984 Dundas St. West.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.